[. . . ] www. hp. com/desktops/diagtools hp e-diagtools 3. 5x user's guide hp business pcs hp e-pc hp brio hp vectra hp workstations including: hp visualize hp kayak hp notebook pcs hp omnibook hp pavilion Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. [. . . ] Choose whether or not the F5 - Advanced Config button is enabled in the Network Parameters screen. This allows users to set or modify the basic network parameters when sending the support ticket or updating the BIOS. · To access the agent in Windows, click Start > Programs > HP e-Diagtools > HP e-Diagtools LAN Configuration Agent. 37 3 Updating the BIOS and Sending the Support Ticket Updating the BIOS Updating the BIOS Using the Utility Partition version of e-Diagtools, you can update the computer's BIOS. To do this, e-Diagtools looks for the latest BIOS version for your computer on HP's server. If a more recent version is available, e-Diagtools downloads the new BIOS, and then, after a few checks with the user, installs (or "flashes") the new BIOS. Two BIOS update options are available: · · Update BIOS and keep all BIOS settings. If you use this option, note down all your computer's BIOS settings before updating the BIOS. This option is recommended if you have a hardware error. Prerequisites For the BIOS update feature to work correctly, your computer must satisfy the prerequisites described in "Before You Begin" on page 31. Additionally, your computer's networking parameters must be set correctly, as described in "Advanced Users: Setting Up the e-Features" on page 34. The CD-ROM versions of e-Diagtools do not have the BIOS update feature. BIOS updates for HP Notebook PCs are performed by e-Diagtools for Windows; refer to "BIOS Options" on page 71 for instructions. CD-ROM Versions HP Notebook PCs How To Update the BIOS CAUTION During the BIOS update do not turn off your computer. 1 If your computer has an Administrator password, enter this password during startup. You must enter the Administrator password before BIOS upgrading is permitted. 2 Start the Utility Partition version of e-Diagtools and enter the main menu. This is described in detail in "Starting e-Diagtools from the Utility Partition on your Hard Disk" on page 19. 3 In the main menu, select the required BIOS update option. 38 English 3 Updating the BIOS and Sending the Support Ticket Updating the BIOS 4 The Networking Parameters screen appears. All settings should already be correct, in particular the Update server URL parameter. Refer to the section "Advanced Users: Setting Up the e-Features" on page 34 for more information. Click <F2> to continue. 5 e-Diagtools retrieves the latest BIOS update for your computer (if available), and then, after a few checks with the user, updates the BIOS. Once completed, you may be asked to restart your computer. 39 3 Updating the BIOS and Sending the Support Ticket Sending the Support Ticket Sending the Support Ticket You can automatically email the Support Ticket produced by e-Diagtools to your support provider. Your support provider could be an HP-Authorized support provider, an internal help desk, or HP. NOTE It is important that you have a prior agreement with your support provider before sending the Support Ticket. To send the Support Ticket successfully, your computer must satisfy the prerequisites described in "Before You Begin" on page 31. [. . . ] For BIOS download you must have a valid Update Server URL and the correct Proxy Server name and port number. 73 8 e-Diagtools for Windows Connection Parameters Info The BIOS Info window provides: · · · the version number of the currently installed BIOS the version number of the downloaded BIOS stored in the HP Utility Partition the version number and download size in Kbytes of the BIOS available on the HP Server suitable for download and installation on this type HP Notebook PC. 74 English 9 this chapter applies to hp business pcs hp workstations hp notebook pcs HP Customer Care Service and Support 9 HP Customer Care Service and Support Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage intended for, or not commonly used with HP computers. HP Authorized Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. Hewlett-Packard Support and Information Services The HP Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. HP Home Page HP e-Diagtools Page HP Toptools Page HP Instant Support HP Brio Support HP Vectra Support HP Kayak Support HP e-pc Support HP Notebook Support HP Workstation Support www. hp. com www. hp. com/desktops/diagtools www. hp. com/toptools www. hp. com/go/instantsupport www. hp. com/go/briosupport www. hp. com/go/vectrasupport www. hp. com/go/kayaksupport www. hp. com/go/e-pcsupport www. hp. com/go/support www. hp. com/workstations/support 76 English 9 HP Customer Care Service and Support HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. [. . . ]